Quality Management with a PM² twist


Date: Monday 7 December 2020
Time (CET): 09:00 – 17:00

Quality Management with a PM² twist

This interactive, online program provides a comprehensive and practical seminar on one of the most important but often unclear areas of project management: quality management.

Price for Members


Price for Non-Members


Course Includes:
Online Training
Certificate of Training Completion
PM² Basic Certification Exam complimentary voucher

Program Goals

Everybody loves quality: both at the organizational as well as at the personal level, we want to use quality suppliers and contractors, deliver quality products, have quality relationships or even spend quality time with our loved ones.

But what exactly is quality? What does it include, and how it can be defined? A common tenet in quality is that “quality is in the eye of the beholder”, but what do we mean by that? Is quality subjective or objective?

Moreover, apart from those general questions about quality, how can we manage quality in our projects? While the meaning of the project schedule is quite clear, is it so with the meaning of project quality? Is it project or rather product quality? And who is responsible for the quality of the project and its artifacts?

Even more specifically, how does the PM2 Project Management Methodology approaches the management of quality? What are its specific plans, reports and responsibilities? How does PM2 deal with the even more unclear concept of configuration management?

Questions such as the above will be discussed and clarified in the one day “Quality Management with a PM2 twist” program. Even if you will be following online, you will be invited to actively participate in order to ensure that there is nothing cryptic about project quality management in the future!

Target Audience

This training is for you:

This course is especially designed for all those who want to clearly understand and find ways to improve the quality of the projects they are involved in. The target audience includes all management levels in an organization, from top management and project direction to project management and implementation.

Training Outcomes

As a participant you will:

After this program, the participants will be able to:

  • Define the term of quality, both in projects and products
  • Explain the meaning of the quality characteristics
  • Differentiate between quality and grade
  • Define the key quality roles
  • Describe the content of the four quality management pillars: planning, assurance, control and improvement
  • Use the key quality management tools, including the Pareto chart, flow chart, checklist, fishbone diagram etc.
  • Collect the quality requirements for a project and its products
  • Help define appropriate inspections and tests
  • Assist in making sure that the appropriate methods are being followed
  • Ensure that the project and products meet their specifications
  • Continuously improve the effectiveness and efficiency of the project
  • Effectively communicate the quality status of the project
Program’s Objectives

Specifically the Program aims to help participants to:

There are three interrelated objectives in this program:

  • Clearly understand the general concepts of quality: quality definition, quality characteristics, quality roles, quality management components, quality management tools etc.
  • Learn how the above general concepts are used in the framework of project management, and how they relate to the rest of the project management processes.
  • Know how the PM² methodology is treating quality management through the usage of specific artifacts.

The program will be highly interactive and practical, making use of activities and specific examples on all presented concepts.


Welcome & Introduction
  • Program presentation
  • Training objectives
Key Concepts
  • What is quality
  • What are the quality characteristics?
  • Quality vs Grade
  • The four pillars of quality
  • The guiding principles of quality
  • Quality in PM²: roles and artifacts
  • Configuration management
Quality Planning
  • Collecting quality requirements and expectations
  • Quality requirements vs acceptance criteria
  • Quality metrics
  • Requirements prioritization
  • Planning for compliance.
  • Quality roles
  • Design quality
  • PM²’s Quality Management Plan
Quality Assurance
  • The meaning of quality assurance
  • Effectiveness and efficiency
  • The quality audit
  • Quality reporting
Quality Control
  • The meaning of quality control
  • Inspection and testing
  • Quality control timing
  • Quality control tools
  • Levels of quality control in a project
Quality Improvement
  • The PDCA cycle
  • Kaizen and ShuHaRi
  • Non-conformities and corrective actions
  • Lessons Learned
  • Retrospectives
  • Quality improvement tools
Review & Closing

Speaker: Yiannis Vithynos

Yiannis Vithynos is the founder and general manager of Critical Path Ltd, which since 2006 is dedicated to training, certification and development services in project and change management. Prior to Critical Path, has managed projects in companies such as Vodafone and Nokia.

He is a Certified PM² Trainer, and he also holds the Project Management Professional (PMP) and Agile Certified Practitioner (PMI-ACP) certifications from PMI, the PRINCE2 Practitioner certification by AXELOS, as well as the IPMA-D and Change Management Practitioner certifications.

In addition to his extensive practical experience in managing real-life complex projects, he has many thousands of hours of project management training and consulting experience.


Have questions?

If you have any questions in regards to the Masterclasses organised in the frame of the PM² Alliance 2020 Conference contact the Conference’s Support Team by email or by filling the form